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Pre-sale Access FAQs

What is pre-sale ticket access?

Pre-sale ticket access gives you the chance to purchase event tickets before the general release to the public. Note that due to a limited allotment of tickets and high demand, there is no guarantee that you'll be able to buy tickets to the show using your pre-sale code. Pre-sale codes have no cash value and are non-transferable, case-sensitive, and good for one-time use only.

How do I get a pre-sale access code?

Getting ticket pre-sale access through the store is typically limited to fans who buy a particular product, or who place an order at a certain time. Please check the storefront and/or applicable product listings for full details on how to get ticket pre-sale access through a shop purchase. No purchase necessary to obtain pre-sale access. See here for alternative to obtain access.

How does it work?

Pre-sale access to tickets will only be available online. Your access code and instructions to access the pre-sale will be sent via email (see “How will I get my pre-sale access code?”), which will include the dates and timing of the pre-sale period. Pre-sale access codes are only valid during the time of the pre-sale period. Only one code per order per customer is allowed.

How will I get my pre-sale access code?

If you’ve placed an order that includes pre-sale access, you will receive your pre-sale access code and the instructions to redeem via email, either in a separate email or included in your order confirmation email. If you did not receive one, please check your spam and/or junk folder before reaching out to us for assistance.

How many tickets can I buy on a pre-sale?

It varies depending on the event. Check your email, the ticketing provider (e.g. Ticketmaster), or the storefront for full details.

My pre-sale code is invalid. What do I do?

Please double check that you are correctly entering your pre-sale code, as it may be case-sensitive. If it still does not work, please contact us ASAP and we’ll do our best to help!

What is the refund policy for orders containing pre-sale ticket access?

All pre-sale access sales are final. There will be no refunds, exchanges, or name transfers under any circumstances. Please see our Terms & Conditions for more info.

Please remember that pre-sale ticket access does not guarantee tickets (see “What is pre-sale ticket access?”).